Requisition ID: req46594
Job Title: Roving R&P Direct Services Program Manager, East
Sector: Social Work
Employment Category: Fixed Term
Employment Type: Full-Time
Compensation: USD 56,700.00 - 69,250.00 Annually
Location: New York, NY HQ USA
Work Arrangement: Hybrid
Job Overview: The headquarters Resettlement Team oversees the implementation and quality of services for refugees within their early resettlement period. The team supports IRC local office staff in implementing high quality programs by providing technical assistance, training and monitoring. The Reception and Placement Program, funded by the Bureau for Population, Refugees and Migration, provides early self-sufficiency services to newly arrived refugees.The Roving Direct Services Case Worker provides in-person and virtual support to IRC U.S. sites in need of additional R&P staffing support, due to unexpected vacancies or surge in arrivals. This position will be expected to travel up to 70% of the time to any of the 28+ IRC resettlement sites and to provide a range of strengths-based, client-centered case management R&P services. This position will deploy primarily to the IRCs East region (NY, NJ, MD, VA, KY, IA & KS) and report to the HQ Program Officer, R&P Roving Direct Services.
- In collaboration with the local office, conduct a needs assessment before arriving at each R&P site to determine a plan of action, and stakeholder buy-in.
- Provide on-the-ground and virtual R&P services to clients in partnership with local office staff. Services may include receiving clients at the airport, conducting home visits, intake interviews, medical appointment coordination, navigation of social services, creation of service plans, client payments requests, and family budget development and more.
- Maintain accurate records in electronic case files and required databases and consistently ensure the confidentiality of information relevant to cases.
- Collaborate effectively with local office staff and partner organizations. Ensure positive interactions with area service providers for the benefit of the local office and clients.
- Train new and existing local office team members and provide guidance to colleagues on day-to-day challenges. Carry out program quality assurance activities as requested. May train and lead the activities of support staff, volunteers, and interns.
- Master R&P program guidelines and IRC policies to ensure accurate and effective contributions to local offices.
- Promptly reconcile travel expenses in financial management software.
- Participate in regular case management and staffing meetings.
- Other duties as assigned.
Education: Bachelors degree in social work or related field of study preferred.
- Minimum 2 years experience successfully providing Reception and Placement (R&P) Program casework services required.
- Experience working with refugee and/or immigrant populations required.
- Prior experience in onboarding and training staff and supporting quality assurance efforts a plus.
Demonstrated Skills & Competencies:
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
- Attention to detail and accuracy in work product.
- Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
- Valid drivers license and access to a personal, insured vehicle.
- A combination of standard office environment, remote work, and field time within the service delivery area to perform the above outlined responsibilities.
- May require occasional weekend and/or evening work.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.