Requisition ID: req46323
Job Title: Refugee Support Services(RSS)
Sector: Community Development
Employment Category: Intern
Employment Type: Part-Time
Compensation: USD 0.00 - 0.00 Hourly
Location: Elizabeth, NJ USA
Work Arrangement: Hybrid
SCOPE OF WORK: The Refugee Support Services (RSS) Intern will work under the
supervision of the RSS Caseworker to provide trauma-informed services to newcomer families
to support their integration and self-sufficiency. This will include direct engagement with clients
to assess their situations and develop action plans or self-sufficiency plans to meet the familys
needs. The Intern will also support the Caseworker to connect the client to a range of services
both within the IRC and externally in accordance with client eligibility and program requirements.
This internship is unpaid and requires a minimum commitment of 15 hours per week.
Assist the RSS Caseworker to conduct new client intakes to assess needs and develop
and implement self-sufficiency plans over agreed timeframes with each client.
Assist with individualized case management support to each client through direct
services, referrals, and advocacy.
Conduct outreach calls to clients to monitor progress, understand challenges and ensure
available resources are utilized.
Assist with scheduling client appointments.
Document all client interactions in internal database and tracking tools in accordance
with program requirements.
Assist with interpretation for the RSS Caseworker and other members of the Refugee
Support Services team, as needed.
Other related duties as assigned.
Prior experience or demonstrated interest working with refugee or immigrant
Demonstrated success working and communicating effectively in a multi-cultural
Excellent interpersonal and communications skills.
Ability to take initiative and work independently on assigned tasks and a high-degree of
comfort working in an external-facing, client support role.
Strong problem-solving skills and client service orientation including the ability to be
resourceful and creative to address client needs.
Good time management and organizational skills.
Strong attention to detail.
A positive attitude and ability to adapt to a dynamic work environment.
Commitment to maintain client confidentiality.
Fluency in Spanish, Haitian Creole, Ukrainian or Portuguese highly desired.
Ability to work a hybrid schedule including scheduled in-person workdays.
Proficient in Microsoft Office applications including Word, Excel, Outlook, and Teams