Requisition ID: req46335
Job Title: Program Officer, Virtual Reception & Placement (VR&P)
Sector: Social Work
Employment Category: Fixed Term
Employment Type: Full-Time
Compensation: USD 65,300.00 - 78,000.00 Annually
Location: New York, NY HQ USA
Work Arrangement: Fully Remote
Job Overview: In March 2022, the International Rescue Committee (IRC) in partnership with the Department of States Bureau for Populations, Refugees and Migration, launched the virtual case management program, the Virtual Afghan Placement and Assistance (VAPA) program. Building on the success of this award-winning and innovative program model, the International Rescue Committee is launching the first ever of its kind: Virtual Reception & Placement (VR&P). This program will provide case management services to 3,000 post-arrival assured individuals, for the first 90 days after their arrival, implementing Reception & Placement (R&P) in a virtual setting.
The IRC seeks a Program Officer for the Virtual Reception & Placement (VR&P) program. The Program Officer, VR&P, supports the overall management and implementation of the Virtual Reception & Placement program, including management and oversight of seven (7) Virtual Case Managers, monitoring, proposal writing and donor reporting. They lead tracking of all program outputs, outcomes, and objectives against established targets. The Program Officer works closely with the Virtual Resettlement Programs and Reception & Placement teams to develop services that meet individual client needs and program requirements. This position reports to the Deputy Director of the Virtual Resettlement Programs (VRP) team within the Resettlement, Asylum and Integration (RAI) Department.
Responsibilities include, but are not limited to:
- Provide supervision for the entire team of Virtual Case Managers, including weekly one-on-one check-ins, goal setting, and ensuring all team members are on track to meet program goals and objectives.
- Serve as an expert in the provision of Reception & Placement and research and understand best practices for virtual provision of these services.
- Build and develop strategic partnerships with key internal and external partners.
- Support compliance with donor requirements including but not limited to monitoring of the new Virtual Reception & Placement program, tracking grant commitments across the program; and reviewing, editing and submitting reports in a timely manner.
- Assist in hiring, onboarding, and regular training for Virtual Case Managers.
- Collaborate with headquarters staff and Virtual Case Managers to implement the Virtual Reception & Placement program by developing materials, policies, and processes to improve service delivery and self-sufficiency outcomes for clients. Monitor progress toward goals.
- Provide consultation, guidance, and recommended resources in response to questions and technical assistance requests.
- Assist with the development and submission of grants management documents including continuation proposals and semi-annual project reports.
- Develop and deliver trainings including regular team trainings etc. related to Reception & Placement and best practices in virtual case management.
- Analyze trends across the program using relevant data sources and advise the Deputy Director on the best course of action.
- Other duties as assigned.
Education: Bachelors degree in social work or related field of study required.
- 3-5 years of experience implementing domestic refugee resettlement, specifically with the United States Refugee Admissions Program (USRAP) Reception & Placement program
- At least 2 years experience managing full-time staff
- Minimum of 4 years experience in case management working with refugee populations strongly preferred.
Demonstrated Skills & Competencies:
- Demonstrated ability to promote an organizational culture that reflects IRCs core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRCs work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
- Deep experience and understanding of the Department of States Bureau of Populations, Refugees, and Migrations Reception & Placement (R&P) program.
- Experience working with newcomer populations, such as refugees.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
- Attention to detail and accuracy in work product.
- Fluent in English, both spoken and written; Dari, Pashto and/or Arabic language skills highly desirable.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.