Requisition ID: req46337
Job Title: Casework Supervisor, HSPRS
Sector: Social Work
Employment Category: Fixed Term
Employment Type: Full-Time
Compensation: USD 54,800.00 - 77,000.00 Annually
Location: Miami, FL USA
Job Overview: The IRCs Home Study and Post-Release Services (HSPRS) for unaccompanied children in the U.S. is growing from six current IRC offices to more than 17 offices throughout the US. This is a national, multi-million-dollar project with ambitious delivery goals in a short time frame. This position is part of an anticipated 36-month contract.
The goals of the Home-Study Post Release Services Program (HS/PRS) are to:
- Assess the safety and suitability of a sponsor before an unaccompanied child is released from custody into a sponsors care (Home Study).
- Provide case management support via remote and / or conducting in-home visits to ensure the continued safety and stability of children in sponsors homes and linking children to resources in the community (Post Release Services).
The Casework Supervisor, HSPRS provides trauma-informed and supportive supervision within the HSPRS program to Caseworkers (Level 1 and Senior Caseworkers (Level 2), as well advises Crisis Case Managers (Level 3). Specifically, the Casework Supervisor ensures onboarding and orientation to the position have been completed; provides weekly supervision; monitors service provision and case notes to ensure quality and adherence to best practices; ensures that appropriate staff are notified of cases of concern within a timely manner; writes monthly reports; monitors data; and ensures all staff are updated on changing policies, procedures and regulations that may impact their work, and convenes regular staff meetings. The Casework Supervisor, HSPRS helps ensure that services delivered by staff are of quality and in the best interest of the child, and that the number of children and families receiving services meet contractual requirements.
Responsibilities include, but are not limited to:
- Supervise between four and six staff Caseworkers (Level 1) and Snr. Caseworkers (Level 2).
- Advise as appropriate Crisis Case Managers (Level 3).
- Monitor case management service provision including reviewing documentation for accuracy and timeliness, ensuring number of cases falls within established guidelines, and that policies and procedures are being followed.
- Act as a point of escalation for staff with complex cases, cases of concern, and client crisis. This includes liaising with child welfare and law enforcement agencies, as needed.
- Ensure case managers have been appropriately onboarded and oriented to their position and provide regular professional development in case work and client facing skills to staff.
- Monitor data and writes monthly reports to ensure the Regional Manager has a good understanding of numbers served, cases of concern, trends, challenges, opportunities, and any other issues of note.
- Act as a community liaison to build a durable referral network for services and supports.
- Works to create a sense of teamwork even when staff are working remotely in different geographic areas.
- Build and maintain relationships with community services providers in relevant areas.
- Maintain accurate records in electronic case files and required databases.
- Submit required reports and documentation in a timely manner.
- Use a child centered, developmentally appropriate and trauma-informed approach to address the needs and concerns of children and sponsors.
- Maintain a strong understanding of trauma-informed principles and approaches, protection and safeguarding, and mandatory reporting.
- Ensure the confidentiality of children and their cases.
- Other duties as assigned.
Education: Must possess a masters degree in the behavioral sciences, human services or social services field; or a Bachelors Degree plus at least three years of progressive employment experience that demonstrates supervisory and case management experience.
- Minimum of one year of supervisory experience, including program oversight, review and monitoring of cases, and compliance with contractual obligations.
- Experience providing Home Study and Post-Release Services case management.
Demonstrated Skills & Competencies:
- Ability to read, analyze, and interpret technical procedures and governmental regulations.
- Excellent verbal and written communication skills, including the ability to write reports and business correspondence.
- Proven ability to manage complex client situations centering client safety and child protection principles.
- Experience analyzing data and writing reports.
- Knowledge of federal, state, and local community social service systems as well as how to build a map of community referrals.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Demonstrated success working with vulnerable populations who have experienced trauma.
- Self-starter with excellent problem-solving skills combined with the ability to prioritize duties and manage time effectively.
- Proficient in Microsoft Office applications (Word, Excel, Outlook), Microsoft Teams, Zoom, and other platforms.
- Valid drivers license, access to a personal, insured vehicle, and ability to travel independently throughout assigned service delivery area.
- Must be cleared and approved by Office of Refugee Resettlement and background check including FBI fingerprints and Child Abuse and Neglect checks required upon hire (initiated by IRC after acceptance of the position).
- A combination of standard office environment, remote work, and frequent travel for home visits, partner agency meetings, etc. within the service delivery area.
- Frequent work during non-traditional hours such as evenings and weekends required.
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.