We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 202122 we reached 650 million people.
Examination Officer: Test Day Operations
The Test Day Delivery Officer role supports the delivery of all Exams in the cluster. The role is expected to engage on test day and manage venue staff teams. Its key function is the meet the expectations of the candidates through a compliant, customer focused delivery of all examinations.
- Receives instructions and requests from operations manager and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
- Supervises and monitors administration of tests by proctors and supervisors; ensures that test instructions are accurate and that appropriate testing environments are maintained.
- Uses a range of standardised systems and processes to plan and coordinate effective, timely and cost effective logistical support to enable the delivery of high quality services to a range of customers (internal and/or external)
- Oversee all operations at test venues for all exam products. This includes the management of all staff, the oversight of all procedures and the troubleshooting of any problems
- Procures new venues as per operational capacity requirements
Customers, relationship and stakeholders
- Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so.
- Provides routine direction, information, and advisement to students and prospective students in regards to testing policies, procedures, and outcomes
- Develops strong relationships with British Council owned and managed venues and provides feedback for improvements as per audit standards
Risk and compliance
- Uses standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
- Carry out health and safety inspections of British Council exam venues to meet with corporate and awarding body guidelines
About You (essential requirements for the role):
Desirable requirements for the role
- University Degree
- Fluency in Arabic (written and speaking)
- Number of positions: 1
- Pay Band: BRC-4-H
- Department: English and Exams
- Location: Muscat, Oman
- Language Requirements -English at Proficiency Level B2.Arabic at Proficiency Level is desirable
- Contract type: Two Years Fixed Term Contract - Local
- Closing date: 12 November 2023(23:59 West African Time)
- Locally engaged:This role is open to all applicants including those who need to relocate to undertake the role in Oman. Candidates who do not have a natural right to work in the country will be provided with immigration clearance and visa support. Please note Visa approvals are beyond the British Councils control so any job offer will be subject to securing the required right to work. British Council will not provide any other relocation support for this role apart from the Visa Support. Candidates willing to relocate will do so at their own cost.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion(EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council iscommitted to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.
If you have any problems with your application please email firstname.lastname@example.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.